We stand behind our quality and condition of all our products. Most items are covered by our standard 14 day warranty. Product returns are subject to an industry standard 15% restocking fee. We will repair or replace your printer, at our discretion, within 14 days from original invoice date.  Additional warranties and service agreements are available.

Shipping charges are non-refundable. Replacement cost will be deducted from refund for open consumable items such as toner, ink, and/or missing parts.

OUR 8 POINT REFURBISHING PROCESS:

  • Check all movable parts and clean all the rubber movable parts
  • Check the general functionality of the machine replace any necessary components
  • Clean the optics and laser
  • Clean the sensors
  • Replace any needed consumables to obtain an optimal image quality
  • Once the unit is cleaned internally then the panels are cleaned
  • Update any software or firmware version as necessary
  • Final test is completed
 
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